Introduction
At Boldesi, we value our customers and aim to provide a smooth and satisfying shopping experience. This Return & Refund Policy outlines the conditions under which returns, exchanges, and refunds are accepted for purchases made on https://boldesi.in
.
Eligibility for Return or Exchange
We accept returns or exchanges under the following conditions:
The product must be unused, unwashed, and in its original condition with all tags, labels, and packaging intact.
The return request must be initiated within 7 days of receiving the product.
Products that are damaged, defective, or incorrect at the time of delivery are eligible for a full replacement or refund.
⚠️ Note: For hygiene and safety reasons, certain items such as innerwear, masks, or accessories cannot be returned or exchanged.
Non-Returnable Items
The following items are not eligible for return or refund:
Items purchased during sale or clearance.
Customized or made-to-order garments.
Items showing signs of use, alteration, or damage caused by the customer.
Return Process
To initiate a return, please follow these steps:
Contact our customer support at boldesibd@gmail.com
or call 9937981818 within 7 days of delivery.
Provide your order number, product details, and reason for return.
Our team will review your request and provide the return shipping instructions.
Once the product is received and inspected, we will notify you of the approval or rejection of your return.
📦 Customers are responsible for the return shipping cost, unless the return is due to a damaged or incorrect product sent by us.
Refund Policy
If your return is approved:
The refund will be processed to your original payment method within 5–7 business days after we receive the returned product.
In case of Cash on Delivery (COD) orders, refunds will be issued through bank transfer or store credit, as per your preference.
Shipping and handling charges are non-refundable, except where the product received was defective or incorrect.
Exchange Policy
If you wish to exchange a product for a different size or color:
Exchanges are allowed for the same product only, subject to availability.
If the requested item is unavailable, a refund or store credit will be provided.
Only one exchange request per order is allowed.
Damaged or Incorrect Items
If you receive a damaged or wrong item, please notify us within 48 hours of delivery with supporting images or videos. We will arrange a replacement or refund at no extra cost.
Contact Us
For any queries regarding returns, exchanges, or refunds, please contact our customer care team at:
📍 Address: Little Angel's School Road, Infront of Govt. Hospital, Brajranagar, Odisha – 768216
📧 Email: boldesibd@gmail.com
📞 Phone: 9937981818
🌐 Website: https://boldesi.in
